Aircall
Calling
A rep working a flat call list has no way to know which account moved. Revenue Labs reads call activity and outcomes from Aircall and folds them into account state, so the next call a rep makes is chosen by what changed on the account.
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Meeting Follow-up·26 meetings followed up today
Following up Harrowgate Systems… ›
TriggerMeeting ended · Harrowgate Systems - Discovery call · $295K, CISO evaluating
Deploy agentDeploying Meeting Follow-up agent on the account
Use skillLoading skills · Meeting Follow-up · Qualification Assessment · CRM Update
Reference memoryReading memory · Sales Process · Discovery & Qualification
ReasoningSentiment came back high and Priya Nair asked unprompted about the implementation timeline, both positive markers, but Paper Process is still the deal’s highest-risk pillar
ActionUpdate CRM state, draft recap email → notify AE in Slack
✓Followed up in 6 seconds ›
Surfaces inWorkspaceviaSlackTeams
Revenue LabsAPP11:22 AM
LIVE
MEETING FOLLOW-UP: Harrowgate Systems | $295K Discovery
WHAT CHANGED
Next Step updated · [Schedule technical deep dive with security team]
Economic Buyer confirmed [Priya Nair, CISO] · Sentiment logged [Positive]
WHAT TO PRIORITISE
Book the technical deep dive before momentum cools - Priya asked unprompted about the implementation timeline; get security looped in while interest is high.
WHAT TO ADDRESS
Paper Process is still the highest-risk pillar
Procurement and security sign-off steps aren’t mapped yet. Sentiment and timeline moved this call, this pillar didn’t.
COACHING RECOMMENDATION
Confirm the security review timeline with Priya on the next call, before it becomes an open risk on its own.
Review & Send RecapSee What ChangedAsk Agent
The tool alone > AI bolted on > AI-native
What changes when a learning system runs through Aircall
Three jobs Aircall already does, and what each becomes when live state drives the action instead of a static list.
01 | The tool on its own
02 | With AI bolted on
03 | AI-native
Call activity and outcomes
Call activity with outcomes.
Aircall keeps call activity, recordings, and call outcomes available for review. Reps still choose the outcome and correct it when the call was more complex.
AI Assist adds contact insight.
Aircall AI can summarise a contact's recent interactions and suggest a next action. An agent must generate it, and it only uses the available Aircall interaction history.
Call activity becomes account state.
The warranted call runs through Aircall, with connected sources determining who is called and why.
Recordings and transcriptions
Recordings available after the call.
A transcribed Aircall interaction gives a rep a source for what was said. A rep reviews the call and decides which detail belongs in the deal.
AI insight needs a transcription.
Aircall Contact Insights requires a transcribed interaction and a manual Generate action. It summarises recent Aircall history, but the rest of the revenue stack is outside that view by default.
Transcript joins the next action.
The relevant capability executes a warranted next call through Aircall, using the request with live company, contact, and deal state.
Contact interaction history
Recent activity around the contact.
Aircall groups calls, voicemails, SMS, and WhatsApp interactions around a contact. A manager decides whether the pattern signals interest, risk, or a need to stop calling.
The next-action suggestion stays local.
AI Assist can suggest a next action from the contact's Aircall history. The suggestion is not compared with the eventual meeting, pipeline, or revenue outcome.
Outcomes teach the next call.
Wins, losses, and stalls change which call signals influence the next Aircall queue.
Runs on it
Capabilities that act on connected evidence
Prospecting
Prospecting Engagement
Active
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Channel and timing are chosen together
Account state determines the intervention and channel, with approval held where required.
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Suppression is checked before action
Eligibility and suppression are checked against the signal before intervention selection.
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Campaign rules meet account context
Campaign logic runs with current account state and routing so exceptions are caught.
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Results improve channel choice
Intervention results update messaging and channel strategy for later decisions.
Coordinated, traceable outbound raises conversion while reducing handoffs across tools.
Sales
Sales Coaching
Active
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Two reps stall the same way on the pricing objection
Same pattern, three live deals this month, missed every time
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The real moments, pulled into the 1:1
Every deal where the objection landed and nobody answered it
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A drill built from those moments
Practise the comeback before the next call, not after
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Same objection, the deals after: handled
Coaching put into practice and checked, not just delivered
Know what to coach, and whether the coaching stuck
Prospecting
Meeting Follow-up
Active
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The deal state updates after the meeting
The AE receives priorities, next steps, issues to address and coaching recommendations.
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Relevant fields are proposed from evidence
Sales process and qualification logic identify what moved for the rep to approve.
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Follow-up comes from commitments
The draft uses the meeting's actual commitments and next steps for review and sending.
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Risks reach the right judgement
Routing and escalation logic surfaces risks that require a manager's judgement.
Traceable follow-up cuts post-call reconstruction and manual chasing while deals move forward.
BUILT FOR SECURITY, CONTROL AND SCALE
Connect data securely, capture every agent's activity, and enforce permissions with ease.
Learn about our security →CERTIFIED + COMPLIANT WITH:
ISO 27001:2022
GDPR
CCPA
Data Protection Act 2018
The GTM teams that learn fastest will win.
Connect your stack to a system that learns.